At ROOTS Hair & Scalp Clinic Wigs Centre, we aim to deliver your products safely, promptly, and in excellent condition. This Shipping Policy outlines the terms related to order processing, shipping, delivery timelines, and more.

1. Order Processing

• All orders are processed within 1–3 business days after full payment confirmation.

• For customized wigs or hair systems, processing and preparation may take 7–10 business days depending on specifications.

• You will be notified when your order is shipped and provided with a tracking number (if applicable).

2. Delivery Timelines

• Standard Delivery (India): 3–7 business days

• Express Delivery (India): 1–3 business days (extra charges apply)

• International Delivery: Currently not available unless arranged on special request

3. Shipping Charges

• Shipping charges are calculated at checkout based on location and delivery method.

• Free standard shipping may be available on orders above a certain value. Check current offers or contact us for more details.

4. Courier Partners

• We work with trusted logistics providers such as DTDC, Delhivery, India Post, and others.

• A tracking link will be shared once the product is dispatched.

5. Delivery Issues

• Please ensure your shipping address is accurate and complete.

• ROOTS is not responsible for delays caused by incorrect addresses or failed delivery attempts.

• If a parcel is returned to us due to non-delivery, re-shipping will be done at the customer’s expense.

6. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving the package.

• Include clear photos of the packaging and product for faster resolution.

7. In-Store Pickup

• Customers based in or near [Your City] may choose the In-Store Pickup option during checkout.

• You will be notified when your order is ready for pickup.